Tag: sds

Samsung SDS expands AI-based intelligent contact center (AICC) business

A counselor is consulting with a customer using Samsung SDS AICC [Photo: Samsung SDS] [Digital Today Reporter Baek Yeon-sik] Samsung SDS announced on the 9th that it will expand the AI ​​Contact Center (AICC) business, which is an intelligent contact center based on artificial intelligence (AI). AICC is an intelligent contact center solution that improves ….  Read More